Privacy Policy & Data Protection Notice

1. Data Controller & Corporate Identity

This Privacy Policy explains how personal data is collected, used, stored and protected when you visit Ninh Binh Jeep Tours (https://ninhbinhjeeptours.com) or book a tour with us. The Data Controller responsible for your personal information is:

• Data Controller / Operating Company: VIETNAM GREEN TRAVEL COMPANY LIMITED
• Parent Brand: Eco Trip Asia (https://ecotripasia.com)
• Regional Sub-Brands: Ninh Binh Jeep Tours (ninhbinhjeeptours.com) & Sapa Day Tour (sapadaytour.com)
• International Tour Operator License: 01-3022/2025/CDLQGVN-GP LHQT
• Registered Office: No. 3, Lane 204 Hong Mai Street, Bach Mai Ward, Hai Ba Trung District, Hanoi, Vietnam
• Privacy & Data Protection Email: info@ecotripasia.com

2. Personal Information We Collect

We practice strict data minimization and only collect information necessary to arrange, confirm and safely operate your tour:

• Booking & Reservation Details: Your full name, phone / WhatsApp number, email address, alternative messaging handle (Telegram, iMessage, Line, WeChat, etc., if provided), selected tour, travel date, departure time, number of adults/children/infants, and hotel pickup address in Hanoi or Ninh Binh.
• Dietary, Health & Special Requests: Any voluntary notes you share regarding vegetarian/vegan meals, food allergies, mobility considerations, or child seating so our guides and partner restaurants can prepare properly.
• Direct Communications: Messages you send us via WhatsApp (+84 879 617 691) or email (info@ecotripasia.com).
• Basic Technical Log Data: Standard web server access logs (IP address, browser user-agent, referring page and timestamp) used strictly for cybersecurity, fraud prevention and uptime monitoring.

3. How & Why We Use Your Information (Legal Basis)

In accordance with Vietnam’s Personal Data Protection Decree (Decree 13/2023/ND-CP) and international privacy standards (including GDPR principles for European travellers), we process your data on the following bases:

• Performance of a Contract: To confirm your reservation, coordinate your 06:40 AM Limo Green hotel pickup in Hanoi Old Quarter, assign your English-speaking guide and open-air Soviet Jeep driver, arrange your local lunch, and issue entrance/boat tickets.
• Customer Support & Safety Notifications: To send your pickup confirmation, driver plate number, weather updates, or itinerary adjustments via WhatsApp or email.
• Legal & Regulatory Compliance: To comply with Vietnamese tourism, passenger manifest and tax/accounting regulations under International Tour Operator License 01-3022/2025/CDLQGVN-GP LHQT.

4. How Our Booking Forms & Third-Party Services Work

• Web3Forms Reservation Delivery: When you click "Submit Booking Request" on our website or popup modal, your booking form is transmitted over encrypted HTTPS to api.web3forms.com solely to deliver your reservation notification directly to our official reservations inbox (info@ecotripasia.com).
• WhatsApp Deep Links: When you click "💬 Or Book via WhatsApp", your browser opens WhatsApp (`wa.me/84879617691`) with your pre-filled booking summary so you can chat directly with our Eco Trip Asia team.
• Google Maps Embeds: Tour and destination pages include embedded Google Maps to help you visualize meeting points and Ninh Binh landmarks.

5. Data Sharing & Strict No-Sale Guarantee

• We Never Sell Your Data: Neither Ninh Binh Jeep Tours nor Eco Trip Asia ever sells, rents, trades or leases guest personal information to third-party marketers, data brokers or spam lists.
• Operational Sharing Only: Your name, phone number and hotel room/pickup address are shared strictly on a need-to-know basis with your assigned Eco Trip Asia tour guide, Limo Green / Jeep driver, and local waterway port authorities where passenger registration is legally required.

6. Data Security & Technical Safeguards

We protect our website and your booking data using industry-standard security measures, including:

• Full HTTPS / TLS encryption across ninhbinhjeeptours.com, ecotripasia.com and sapadaytour.com.
• Strict HTTP security headers (Content-Security-Policy, Strict-Transport-Security, X-Frame-Options: SAMEORIGIN, X-Content-Type-Options: nosniff, and Referrer-Policy).
• Restricted access to booking records limited to authorized reservation and operations staff of VIETNAM GREEN TRAVEL COMPANY LIMITED.

7. Data Retention Period

We retain booking inquiries and reservation records only for as long as necessary to fulfill your tour, handle any post-trip follow-up or refund requests, and satisfy mandatory Vietnamese accounting and tourism licensing retention periods. Thereafter, personal data is securely deleted or anonymized.

8. Your Privacy Rights (Access, Correction & Deletion)

Regardless of your nationality or country of residence, you have the right at any time to:

• Request a copy of the personal booking information we hold about you.
• Ask us to correct or update inaccurate contact or pickup details.
• Request deletion ("right to be forgotten") of your personal information once your tour is completed, subject only to mandatory legal accounting records.
• Withdraw consent to any optional communications.

To exercise any of these rights, simply email us at info@ecotripasia.com or message us on WhatsApp at +84 879 617 691.

9. Cross-Brand Ecosystem Links

Our website contains direct links to our parent brand Eco Trip Asia (ecotripasia.com) and sister Sapa branch Sapa Day Tour (sapadaytour.com). All three websites are owned and operated by VIETNAM GREEN TRAVEL COMPANY LIMITED under the same data protection and customer privacy standards.

10. Contact Our Privacy & Support Team

Questions about privacy or data protection? Email info@ecotripasia.com or message us on WhatsApp at +84 879 617 691.